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Summer must-have: Luna Limon Bag

see collection

If you love stripes: LULU Bag series

see collection

Perfect Pool Day: TOKO Recycled Bags

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Fun with Beads: Karma Bags Collection

see collection

OUR POLICY

RETURNS

Our policy lasts 15 days. If 15 days have gone by since your purchase, we can’t offer you a refund or exchange. But our main focus is to make our customers thrilled with their purchase, we'd love to hear your thoughts if anything happened to the items sent to you and will do our best to find the best solution. Please email us on hellobrunna.co@gmail.com to consult regarding refunds & returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please pack the item gently and carefully. Please note that if the item is broken, damaged, squeezed and used, we will not be able to process your refund.

Please take your time to carefully see each items' descriptions and product photos before purchasing. 

 

NON-RETURNABLE ITEMS:

Custom Orders

All sale items are FINAL SALE

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted (if applicable) :

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 15 days after delivery

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

1. LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hellobrunna.co@gmail.com.

 

2. SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

3. EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hellobrunna.co@gmail.com

For an exchange of the purchased items with our other items, customer will be responsible for the return and re-shipping fee. If there any price differences between the items, we will send invoice for the additional price. A $3 handling fee will be added to the invoice on all qualified exchange.

 

4. GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING

Customers will be responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If a fragile piece arrives damaged, please send a picture within 24 hours of receiving to hellobrunna.co@gmail.com. We will either send you a new piece or refund your money, whichever is preferred. 

 

ORDER PROCESSING TIME

Each bags are handmade especially for you. Please allow around 3-4 business days for us to make the bag for you, but kindly let us know if you'd like to use the bag on certain date so we can expedite your order.